Terms & Conditions
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Last Updated: April 21, 2025
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By accessing this website or by placing a verbal, fax or any other form of order with Digital Sign Technologies (DST), you agree to the following terms and conditions and other applicable law. If you do not agree to be bound by these terms and conditions, you should not attempt purchasing any products from DST or use this website.
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1. Intellectual Property
All the information, contents, text, images, including but not limited to HTML code, photography and buttons is the property of DST and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent. All trademarks used or referred to in this site are the property of their respective owners. No part of Print Head Doctor, including hardware, software, design, specifics of use, or functionality, may be copied, reproduced, or utilized in any manner without prior written authorization from DST.
2. External Links
Links on this site may lead to services or sites not operated by DST or its companies. No judgment or warranty is made with respect to such other services or sites and DST takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.
3. Disclaimer of Warranties
The products are sold "as is" and DST expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose. In no event shall DST or any of its employees or contractors be liable for any damages whatsoever in connection with the products supplied by DST, information or material on this web site, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.
4. Inks and Ink Cartridges
Inks and ink cartridges supplied by DST have not been approved by the Original Equipment Manufacturers (OEM) to use on their machines. By using such products you assume the risk associated with the use of non-original (third party) inks.
5. Risks of Use
By using Print Head Doctor equipment you assume the risk of permanent damage to the print head(s) that you are trying to clean, and all the possible damages and health risks arising from the use of Print Head Doctor and the fluids supplied by DST.
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6. Print Head Doctor Warranty
Digital Sign Technologies Inc. (DST) provides a standard 3-year limited warranty on the Print Head Doctor, which applies only when DST-approved fluids (such as DST recovery fluids, DST cleaning fluids, or other DST consumables) are used exclusively with the system. This warranty covers all parts of the machine.
Filters and fluids are excluded, as they are considered consumables.
If non-DST fluids are used, the warranty is limited to 1 year and applies only to components not exposed to fluids, such as the touchscreen, phone, or external enclosure. Components that come into contact with unauthorized fluids—including internal tubing, pumps, valves, tanks, and fittings—are excluded from warranty coverage.
The warranty is void if the unit is used outside its intended purpose, shows signs of tampering, or has been modified or serviced by an unauthorized party.
To initiate a warranty claim, customers must contact DST to obtain a Return Merchandise Authorization (RMA) number. All return shipping costs are the responsibility of the customer. DST reserves the right to inspect the unit and determine warranty eligibility at its sole discretion.
7. Return Policy
Print Head Doctor may be returned within 15 days of receipt for a full refund, provided the unit has not been used and is returned in its original packaging with all supplied components.
Consumables, such as opened ink bottles or used ink cartridges, are non-returnable and non-refundable.
If the machine has been used, or if any fluid bottles have been opened, DST will refund the purchase price minus the cost of used fluids and a $1,000 USD restocking fee to cover the replacement of parts that were in contact with fluids.
Customers must obtain a Return Merchandise Authorization (RMA) number from DST before returning any item. This number must be clearly marked on the return packaging. DST reserves the right to inspect returned products and determine refund eligibility at its sole discretion. Return shipping is the customer’s responsibility.
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8. Liability Disclaimer
To the fullest extent permitted by applicable law, Digital Sign Technologies Inc. (DST), including its owners, directors, officers, employees, contractors, agents, affiliates, and representatives, shall not be held liable for any claims, losses, or damages of any kind—whether direct, indirect, incidental, consequential, special, exemplary, or punitive—arising out of, related to, or in connection with the use, misuse, or inability to use any DST product, including but not limited to the Print Head Doctor and its associated fluids, components, or accessories.
This includes, without limitation, any damages resulting from personal injury or death, health-related complications or chemical exposure, property damage or contamination, equipment failure or permanent damage to printheads, business interruption, financial loss, loss of data, loss of revenue or profits, incompatibility with third-party devices or systems, or any other commercial or economic harm.
By using the Print Head Doctor, you acknowledge and agree that you do so entirely at your own risk. DST makes no guarantees regarding the outcome, effectiveness, or safety of the Print Head Doctor system for any specific application, and results may vary depending on the condition and type of printhead, user handling, and environmental or operational factors.
DST expressly disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose. No oral or written information or advice provided by DST or its representatives shall create any warranty or guarantee.
This limitation of liability applies regardless of the legal theory under which such liability is asserted—whether in contract, tort, negligence, strict liability, or otherwise—and shall survive the failure of any limited remedy.
If you do not accept these terms and the associated risks, you should not purchase or use the Print Head Doctor or any DST product or service.
9. Limitation of Liability
To the fullest extent permitted by law, DST, its owners, officers, employees, agents, affiliates, contractors, or representatives shall not be liable for any damages, including but not limited to direct, indirect, incidental, consequential, punitive, or special damages, as well as health-related damages, property damage, business interruptions, injuries, or death arising from or in connection with the use of any DST product, service, or application.
Your sole remedy for dissatisfaction is to discontinue using the Sites, products, or Services. DST’s total liability for claims arising from the Sites, products, or Services shall not exceed USD $100.
10. Your Content
If you post, submit, or otherwise provide content through the Services ("Your Content"), you grant DST a non-exclusive, worldwide license to use, reproduce, and distribute Your Content as necessary to provide the Services. Your Content must not violate any laws or third-party rights.
11. Privacy Policy
Your use of the Sites and Services is subject to our Privacy Policy. By using the Sites or Services, you agree to the terms of the Privacy Policy.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of Ontario, Canada. Disputes must be resolved in the provincial courts located in Mississauga, Ontario, Canada.
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13. Changes to the Terms
DST reserves the right to modify these Terms at any time. Continued use of the Sites, products, or Services indicates acceptance of updated Terms.
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14. Contact Us
If you have questions or concerns about these Terms, contact us at support@digitalsigntech.net.
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